The World's Greatest Salesman
The Best Supervision is Self-Supervision
"When you start out make up your minds that you are going to supervise yourselves, because self-supervision is the most valuable kind there is. You know what is expected of you, so just go out and do it. Learn to supervise yourself properly, and that will qualify you in time to supervise other people. Take your orders gracefully. A man who cannot take orders gracefully will never be in a position to give orders.
Do not be afraid to be critical of us, if you think we are not running this business properly. But do not criticize us to your fellow workmen. Go direct to headquarters.
We are always anxious to receive constructive criticism, but we do not care for destructive criticism. That helps no one. Always make up your mind before you criticize that you are going to think out some plan which you believe is better, and then come and present it to us. You would be surprised at the number of good suggestions that we receive in that way. You would be surprised at the number of changes we make in the handling of the affairs of IBM through suggestions we receive from men like yourselves"
Advice to Young Men Entering the Business.
- Address given at Tabulating Machine School No. 57
- Endicott, N.Y.
- October 29, 1930