We cannot afford arrogance among knowledge workers. Knowledge is power which is why people who had it in the past often tried to make a secret of it. In knowledge work, power comes from transmitting information to make it productive, not from hiding it.
That means you have to be intolerant of intellectual arrogance. At whatever level, knowledge people must make themselves understood, and whatever field the manager comes from, he or she must be eager to understand others. This may be the main job of the manager of technical people. he or she must not only be an interpreter but also work out a balance between specialization and exposure. . . in the knowledge-based organization, the highbrow and the lowbrow have to play on the same team.
Peter F. Drucker
Management (Revised Edition)
The Manager of Tomorrow
"The future of International Business Machines Corporation, and of every person connected with the company, depends not upon the amount of time we spend in study; but upon what we learn and upon our ability to transfer our knowledge to the newcomers in the business so that they may keep step with the pace of IBM—a pace which is constantly increasing!
Every member of The IBM organization should be both a teacher and a student."
Thomas. J. Watson Sr., January 1933
The World's Greatest Salesman
An Editorial in Business Machines on
"Study – The Master Key to Future Growth"
June 2, 1930
April 4, 2013